More on Personas and Scenarios

Over this past week we have been working on our Personas and Scenarios for the Neighborhood Health Services web site. The purpose of this assignment is to better understand the target audience of the Neighborhood Health Services web site, so that we may take provisions to best accommodate them during their visit to the Neighborhood Health Services web site. My persona was a patient named Jamaal Williams. Putting me in Jamaal’s hypothetical situation and attempting to use the web site proved to be quite insightful, as this made specific flaws in the architecture of the web site much more apparent to me. For example, as Jamaal I found it impossible to find a phone number for Neighborhood Health Services, Inc. There was also little about the site to hold such a user’s attention for more than a minute.

In lecture this week we have been discussing organizing information. More specifically, we discussed why we organize information, and different methods for doing so. For example, organization schemes, which are best for browsing, and organization structures, which are best for hierarchical structures, i.e. top down approach.

As a group we also completed the in-class activity, which was a content inventory for our client’s site.